Cafform — Shipping Policy

Version 1.0 — In effect since August 18, 2026

Processing time

Coffee machines

We prepare and hand your order to the carrier within 1 to 2 business days of receiving it. This is processing time only. It does not include the time the machine spends travelling to you, which is listed separately under Transit times below. To know when your machine will arrive, add the two together.

Order cutoff

Coffee machines

Orders placed before 2:00 PM Eastern Time on a business day begin processing the same day. Orders placed after that time, at weekends, or on a public holiday begin processing on the next business day.

Business days

Throughout this policy and our Refund and Return Policy, a business day means Monday to Friday, excluding US federal holidays and Canadian statutory holidays. Weekends and public holidays are not counted in any processing, transit or refund figure we publish.

Carriers

Coffee machines

We ship by UPS and FedEx. Which of the two carries a given order depends on the destination and the size of the machine; our fulfilment partner, Red Stag Fulfillment, selects the carrier at the point of shipping, and the tracking number we send you identifies it.

Transit times by destination

Coffee machines

Machines ship from our fulfilment centre in Sweetwater, Tennessee. Transit time is counted in business days from the moment the carrier collects the parcel, and is separate from the 1 to 2 business days of processing described above.

Destination	Transit time
United States	2 to 5 business days
Canada	3 to 7 business days

These are the carriers' scheduled transit times. They are not guaranteed delivery dates, and severe weather, customs processing on shipments into Canada, or carrier network disruption can extend them. Where that happens, the notice procedure under Delays below applies.

Customs and import charges (Canada)

Coffee machines

Orders shipped to Canada cross an international border and can be subject to customs duties, brokerage fees or import taxes charged by Canadian authorities on delivery. These are not included in our free shipping and are collected from you by the carrier when the parcel arrives, unless we tell you otherwise at checkout. [DEFAULT ASSUMPTION — tell me if Cafform instead prepays these charges (Delivered Duty Paid) so I can correct this paragraph.]

Shipping rates

Coffee machines

Standard shipping costs $0.00 on every order delivered within the United States or Canada. There is no separate handling fee, no surcharge for remote or rural addresses, and no shipping charge added after checkout. The price you see at checkout before you confirm your order is the total you pay, apart from applicable tax and, for Canadian orders, any customs charges described above.

Free shipping

Coffee machines

Free shipping applies to every order shipped within the United States or Canada. There is no minimum order value and no product excluded from it. Because every machine we sell belongs to the same group and ships the same way, there is no category of order for which free shipping does not apply.

Tracking

Coffee machines

Every order ships with tracking. We email you the carrier name and tracking number when the label is created and the parcel is handed over. If you have not received tracking within 3 business days of ordering, email support@cafform.shop and we will find out where the order is.

Signature and delivery requirements

No order requires a signature at delivery. Every parcel is left by the carrier in the usual way, at any order value.

This does not reduce your protection. Both UPS and FedEx record a delivery scan, and usually a delivery photograph, on residential deliveries. If a parcel does not arrive, or arrives damaged, the procedures under Lost or stolen parcels below and in our Refund and Return Policy apply in full, whatever the order was worth.

Address restrictions

Coffee machines

We ship to residential and commercial street addresses in the United States (all 50 states and Washington, DC) and Canada (all provinces and territories) only. We cannot ship to:

• PO boxes — our carriers cannot deliver parcels of this size to them
• APO, FPO and DPO military addresses

Please check your address before ordering. If you place an order to an address we cannot serve, we contact you to correct it, and if it cannot be corrected we cancel and refund the order in full.

Delays

If we cannot ship your order within the processing time stated above, we will notify you before that period expires. The notice will tell you either a revised shipping date or, if we do not know one, that we cannot yet give a date.

In either case you may choose to consent to the delay or to cancel the order. If you cancel, we refund you in full within 5 business days, at no cost to you and with no action required beyond telling us. You do not have to accept a delay to keep any part of your money.

If you do not respond to a delay notice, we treat your order as cancelled and refund it rather than holding your money indefinitely.

Lost or stolen parcels

A parcel that never arrives and a parcel that is taken after delivery are different situations and we handle them differently.

If tracking does not show delivery and the transit time above has passed, contact us. We open a trace with the carrier. If the parcel cannot be located, we refund or replace it at your choice, at our cost. You do not need to pursue the carrier yourself.

If tracking shows delivery but you do not have the parcel, contact us as soon as you notice and we will investigate: we check the delivery scan detail and GPS data with the carrier, ask you to check with neighbours and household members, and open a carrier claim where the evidence supports one. We do not treat a delivery scan as the end of the matter, and we do not refuse to investigate on the basis that the carrier marked the parcel delivered.

Sales tax and customs

Prices shown on cafform.shop are exclusive of applicable sales tax (United States) or GST/HST/PST (Canada). Where tax applies to your order, it is calculated and shown at checkout before you confirm, based on your delivery address. Tax is never included in, or presented as part of, the shipping cost. See Customs and import charges above for Canadian orders.