Contact information
Cafform — Contact Information
Version 1.0 — In effect since August 18, 2026
Who we are
Cafform is an online retailer of home and prosumer coffee machines, selling to customers in the United States and Canada.
Legal entity
Caffora Limited
Trading name
Cafform
Country of establishment
United Kingdom. Caffora Limited is a private company limited by shares, registered in England and Wales (company number 16834416), with its registered office at 59 Castlecombe Drive, London, SW19 6RN, United Kingdom.
We sell to customers in the United States and Canada, and our stock is held and shipped from our fulfilment centre in Sweetwater, Tennessee. Orders, returns and support are handled by the team reachable at the details below.
Phone
Answered during the support hours below. Outside those hours, leave a message and we will call you back on the next business day.
This is the address for orders, returns, cancellations, warranty claims and privacy requests. It reaches our support team directly.
Contact form
You can also reach us through the form at cafform.shop/pages/contact. Messages sent there arrive at the same place as email and are answered on the same terms.
Support hours
Monday to Friday, 9:00 to 17:00 Eastern Time. We are closed at weekends and on public holidays.
Response time
We reply to every message within 24 hours during support hours. A message sent on a Friday evening is answered by Monday.
Returns address
500 Red Stag Wy, Sweetwater, TN 37874, United States
This is our fulfilment and returns facility. It is not a walk-in location and it does not accept unannounced returns. Please request return authorisation at support@cafform.shop first — we will send a prepaid label with the correct addressing. See our Refund and Return Policy for the full procedure.
Payment card statements
Charges from us appear on your card statement as SP CAFFORM. If you see a charge you do not recognise, please contact us before contacting your bank — we can identify the order for you immediately.